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FAQ part 1 – General

FAQ part 1 – General FAQ’S about www.mtg.in

1. What kind of books are there in the showcase?
We have various books, magazines, and ebooks for the preparation of Engineering / Medical Entrance Tests / Olympiad exams / other Competitive exams. The Catalogue is available on the left side of the website with the Heading “CATEGORY”. Please click on the required Category to view products available in the category, and a click on the product will take you to the product information page.
You can directly search the products class-wise, category and subject-wise by using the “List Books” box adjacent to “CATEGORY”.
Browse Catalogue available in the main menu can also be used to select categories.

2. I wish to know the details about the product I want to purchase.
Product description has been provided with each Product. It is supplemented by the table of content wherever required. Preview pages are also available with some products.

3. How to Order the Products?
You can order MTG books/magazines/ebooks through online or offline mode. Click on the following link to know about it in detail.
How to buy

4. How can I make the payment if I order a product online?
Payment for Online orders is made through Credit Card/ Debit Card or Net banking.
A complete step-by-step process is provided in the following link in the form of Video and Text.
How to buy

5. I do not have a Credit Card/ Debit Card or Net Banking facility. How can I purchase?
You can buy products through offline mode by making payment through Demand Draft, Money Order, or NEFT. Please click on the following link for details:
How to buy

6. Where do I need to send the demand draft or money order?
Our correspondence address for all sort of communication is in Gurgaon only. You have to send the demand draft or money order to the following address:
MTG Learning Media Pvt Ltd,
Plot No. 99, Sector 44,
Institutional Area,
Gurgaon, Haryana – 122 003.
Click on the following for further details: How to buy

7. Demand Draft has to be drawn in whose favour and from which Bank?
Demand Draft can be drawn from any Nationalized Bank of India and has to be made in favour of MTG Learning Media Pvt Ltd, payable at New Delhi.

8. Do I have the option of VPP/ COD?
No, we do not send books through VPP and COD. For COD, please check online shopping websites like Flipkart or Amazon.

9. Do I need to pay Shipping Charges also?
In case of online order shipping, charges will be automatically calculated and added to the total amount. In case of offline payment (DD/MO/money transfer), please calculate shipping charges through the estimated shipping option.
Shipping is free for domestic orders worth Rs 1100/- or more (it is not applicable on magazine subscriptions and international orders).

10. How secure is your website for making payments online?
The complete monetary transaction takes place on CCaAvenue’s website. Founded in 2001, CC Avenue is the largest Payment Gateway in India today and currently powers more than 85% of the e-commerce merchants in the country. This is a tried and tested payment gateway. Hence, you can make purchase with full confidence. Details about the authenticity of the payment gateway are available on www.ccavenue.com .

11. Which email address/ password must I enter on the login page?
First-time users must create a new account by entering a valid email id and setting a new password to enable your account on www.mtg.in. For returning customers enter the same email id and password used while opening the account.

12. I forgot my email id and password. How do I place an order?
Username on MTG website is the regular email id that you use on daily basis. For password, click on forgot password provided under “Returning Customers”. Please enter your email id in the Box and submit. A new password will be sent to you on your registered email id.

13. Whenever I enter my email id and password in the login field, the status says not found or does not match.
Confirm that you are entering the correct email id and password. Entries are case-sensitive hence check for the Caps Lock option on the keyboard. If all factors are correct, then try logging in again after clearing the browser’s cache memory. Else use forgot password option to reset your password.

14. How will you deliver the books?
Books are dispatched through courier/ speed post/ registered post to ensure timely delivery.

15. How much time will it take to deliver the books?
Ordered books are dispatched within 48 hours of order confirmation. Delivery depends upon the Shipping address and mode of dispatch. Courier deliveries take a maximum of 3 – 4 days in the metro and 6 – 7 days in small cities. Registered Post is used for areas where couriers do not deliver, and it takes more time to deliver.

16. Is it possible to send the books to a different address other than the billing address?
Yes, it is possible. After confirming your online order on the payment selection mode page, enter your shipping address in the Shipping address box. The books will be dispatched to the shipping address provided.

17. I am unable to complete my purchase; as I click on confirm order, the page lands on CCavenue login.
This may be due to the usage of special characters in the address field. Erase all special characters from the address details and then proceed to confirm the order. If the problem persists, do call us for assistance or take help from Live Chat support.

18. Do you publish any books / for Nursery / KG students?
No. Currently, we don’t have books for Nursery/KG students.

19. Which is the nearest Book Shop from where I can buy MTG books/magazines?
Click on the link below to check the nearest bookshop.
Click Here

20. I am a faculty and want to place bulk subscription. Do you accept bulk orders on your website? If yes, how do you send the material then?
Yes, we do accept bulk orders. Since website bulk orders are on free shipping, we cannot provide discounts more than what is available on the website. Moreover, books under bulk orders are not sent through couriers, and we send the same by transport means.