4. DOWNLOADABLE eBOOK RELATED FAQs
- I have not yet received the delivery of my ordered ebooks at my shipping address. When will we receive them?
Ebooks are available in the downloadable PDF format for which we do not send any hard copy. However, you can take the print of the downloaded files.
- I ordered some ebooks but did not download instantly. How can I download them now? Or
I purchased Olympiad previous years papers yesterday. Now, clicking on the link of the papers is prompting me to again buy these papers. Do I have to purchase these again? Or
I ordered some ebooks but did not download instantly. Your download procedure says that to download the files later, first I have to log on to my MTG account with my registered username and password. But I never registered with MTG while purchasing. I bought the books from www.sofworld.org Now how can I download the ebooks?
Whatever link you followed to reach the previous years’ papers purchase page, you finally landed on www.mtg.in website where you registered yourself during the purchase process. Hence the download link gets activated for the ordered ebook in the customers’ account on www.mtg.in.
You have to log on to www.mtg.in first. Then, click on “My Account”. This will show you the current and past order details. Click on “View” button in The column next to your concerned ebook order details will take you to the download link.
Also, please note that there is a limit of 8 attempts within 7 days to download the ebook. The link will expire if you consume all 8 attempts. Link will expire after 7 days even if you still have attempts left.
- If I purchase a wrong book, can it be replaced?
No. ebooks are non-replacable.
- Even after 2-3 attempts I am not able to download the ebook I purchased. What do I do?
You may follow the following steps to download the book
1. Try another browser. We recommend Mozilla firefox and Google chrome.
2. Clear your browser’s cache memory and then try.
3. Try downloading after some time gap when the internet connectivity is stable.
Still if problem persists, you can talk to us between 9.30 am to 6.30 pm on any working day (Monday to Saturday) or email us at email@example.com
- Please provide me the list of shops from where I can procure previous 5-year papers of NCO / NSO / IMO / IEO?
5 years/previous years’ papers of NCO/IMO/NSO/IEO are available only in the downloadable format. Hence, these are not available at any book shop. The only way to procure these papers are through our website i.e. www.mtg.in